Shipping Policy

Last updated: September 5, 2026

This Shipping Policy applies to orders placed through Nevu Optics (nevuoptics.com), a brand operated by Nevu Holding OÜ.

Nevu Holding OÜ operates nevuoptics.com and is the legal entity responsible for the products and services offered through this website.

Shipping Note

Tracking information may take longer than usual to update during periods of high order volume.

If tracking information is not immediately displayed after you receive your shipping confirmation email, please allow additional time for the carrier's tracking system to update.

Do You Provide International Shipping?

Yes, we offer international shipping.

What Shipping Options Do You Provide?

Free Shipping

Orders are generally processed and shipped within 48 hours after being placed.

What Is the Typical Delivery Time?

Typical delivery time is approximately:

7–20 days

Delivery times are estimates and may vary depending on the destination country, carrier, customs processing, flight arrangements, weather conditions, holidays, and other circumstances outside our reasonable control.

Where available, the shipping progress displayed on our website may provide information about the current status of your order. An order should only be considered delivered once the applicable carrier or tracking information confirms delivery.

Customs and Import Taxes

Orders shipped internationally may occasionally be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Where applicable and unless otherwise stated at checkout, customers may be responsible for customs clearance and any duties, taxes, or fees imposed by local authorities.

Nevu Holding OÜ is not responsible for delays caused by customs procedures or charges imposed by customs authorities.

We recommend checking with your local customs office if you require additional information regarding possible import charges before placing an order.

Where Can I Locate My Tracking Number?

Once your order has been dispatched, you will receive a shipping confirmation email containing the available tracking information.

Tracking information may take some time to update after dispatch. Depending on the carrier and destination country, tracking information may also appear differently across international tracking services.

If tracking information is temporarily unavailable or has not yet updated, this does not necessarily mean that there is a problem with your shipment.

For questions regarding your shipment, please contact us at info@nevuoptics.com.

Can I Update the Shipping Address for My Order?

Please make sure that your billing and shipping information is accurate when placing your order.

If you notice an error in your shipping address, contact us as soon as possible at info@nevuoptics.com.

We will make reasonable efforts to update the address if the order has not yet been processed or dispatched. However, once an order has entered fulfillment or has been shipped, we cannot guarantee that the delivery address can be changed.

We cannot be held responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer.

What Should I Do if My Package Appears to Be Lost or Stolen?

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend:

• Checking around your property, mailbox, reception area, or mailroom

• Checking with household members or neighbors who may have accepted the package

• Allowing up to 2 business days in case the carrier updates the delivery status or redelivers the package

• Contacting your local carrier or post office using the provided tracking information

If the package is still missing after taking these steps, please contact us at info@nevuoptics.com and provide your order number and tracking information so that we can review the situation.

We cannot be responsible for packages that are lost or stolen after the carrier has confirmed successful delivery to the shipping address provided with the order, except where otherwise required by applicable law.

Contact Us

For questions regarding shipping, tracking, or delivery, please contact:

Nevu Holding OÜ
Operator of the Nevu Optics brand and nevuoptics.com
Estonia
Email: info@nevuoptics.com