Refund Policy

Last updated: September 5, 2026

This Refund Policy applies to purchases made through Nevu Optics (nevuoptics.com), a brand operated by Nevu Holding OÜ.

Nevu Holding OÜ is the business responsible for sales made through nevuoptics.com and for handling customer refund and order-related requests.

30-Day Guarantee

We offer a 30-day guarantee if your product fails to arrive or arrives damaged or defective.

If your product arrives damaged or defective, please contact us within 30 days of delivery at info@nevuoptics.com.

Please include:

• Your order number

• A description of the issue

• A photo or video clearly showing the damaged or defective product

If your order has not arrived, please contact us with your order number and tracking information.

After reviewing the information provided, our customer support team will determine the appropriate resolution, which may include a replacement or refund where applicable.

Except where otherwise stated on the Site or required by applicable law, sales are final.

Damaged or Defective Products

If a product is damaged during transit or arrives defective, please contact info@nevuoptics.com within 30 days of delivery.

Please provide your order number together with clear photographic or video evidence of the issue.

Order Cancellations

Once an order has entered processing, we cannot guarantee that it can be modified or cancelled.

If you contact us before the order has been dispatched and we are able to stop fulfillment, we may cancel the order and issue the applicable refund.

Once an order has been dispatched, it can no longer be cancelled.

Contact Us

For refund, replacement, or order-related questions, please contact:

Nevu Holding OÜ
Operator of the Nevu Optics brand and nevuoptics.com
Estonia
Email: info@nevuoptics.com

Nothing in this Refund Policy limits any mandatory consumer rights that apply under applicable law.